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Undergraduate Internship (Non-Paid), Transition Support Program

Title: Undergraduate Intern, Transition Support Program, Advocate Aurora Health
 
Department: Transition Support Program
 
Preceptor: Director and Manager, Transition Support Program
 
Purpose:
The Transition Support Program (TSP) is a nationally-recognized initiative that helps patients and families navigate the health care system, address health inequities, and develops future health leaders.   
 
Responsibilities:
Undergraduate Interns in the Transition Support Program will work collaboratively with members of a patient’s multidisciplinary team, support program development and expansion, and perform the following functions:
  1. Providing direct patient navigation for patients and families referred to program in both inpatient and outpatient settings and facilitating access to hospital-based services and non-medical resources.
  2. Partnering with key hospital stakeholders, including our Physicians, Advocate Medical Group, Care Management/Social Work, Clinical Operations, Community Health, Health Information Technology, Nursing, Patient Access, Residency Programs, Service Lines, and Volunteer Services.
3.      Schedule and coordinate medical appointments, including primary care, specialist, and diagnostic testing and perform non-medical screening assessments.
4.      Establish trust and provide “strength-building”/motivational encouragement. Emphasize importance of care coordination.
5.      Provide consistent, longitudinal follow-up for patients via phone call. 
6.      Additional duties/projects as assigned by program leadership.
 
 
Requirements:
·      Able to commit a minimum of 10 hours, 8am-5pm, Monday through Friday, for a minimum of one academic year or nine months at one of the following sites: Advocate Christ Medical Center, Advocate Good Samaritan Hospital, Advocate Illinois Masonic Medical Center, and Advocate Lutheran General Hospital.
·      Pursuit of bachelor’s in Public Health, Health Care Management, Social Work, Education, or any health-science field preferred.
·      1-2 years of experience in a hospital or clinical environment working with patients, families, and staff.
·      Bilingual in Spanish, Polish, Cantonese, and/or Mandarin a plus. 
·      Strong patient and family interaction skills and strong communication and relationship management skills. 
·      Strong self-motivation and well-developed collaboration and execution skills.
·      Comfort working in a fast-paced clinical environment. 
 
 
 
 
 
 
 
 
 
Benefits:
  • All TSP Interns and Volunteers who complete the required nine months or academic year commitment will receive a Letter of Recommendation upon request.
  • Internship duties can be performed remotely and in-person.
  • Significant experience working in our inpatient and outpatient environments.
  • Significant exposure with hospital staff and leadership through supporting a priority Advocate Aurora Health initiative.
  • Access to clinical education, leadership development, and professional development.
 
Basic Learning Objectives:
·      Apply academic learning to real world practice.
·      Understand the implications of project assignments to organizational goals in a large, non-profit health system.
·      Gain experience and further develop career skills (oral, written, interpersonal, and compassion) in a professional and medical setting. 
·      Develop leadership skills working with a diverse team.
Behaviors of Excellence: All TSP team members are expected to Be Safe, Respectful, Professional, Accountable, and Collaborative with our patients, families, partners, guests, and Team Members.  
 
Utilize BE SAFE Tools:
·      Pay Attention to Detail
·      Communicate Clearly
·      Have A Questioning Attitude
·      Never Leave Your Wingman
·      Handover Effectively
 
Attendance: You are expected to be at your assigned site (AIMMC, ACMC, AGSAM, and/or ALGH), on-time, all scheduled days. As a member of the TSP, you are allowed extended breaks/vacation. Program leadership must be notified at least 14 days in advance. Unexcused absences, leaving early, and tardiness are not acceptable.   
 
Competency Checklist: All new TSP team members will need to complete training and demonstrate competency in key program areas during the on-boarding process.  
 
Lunch: You are entitled to a 30-minute lunch for each full-day (eight-hour shift).
 
Hand Hygiene: All Advocate Leaders are required to perform daily hand hygiene observations for all staff. All TSP team members are expected to perform proper handwashing technique when entering/exiting patient rooms. 
 
HIPAA Compliance: BE SAFE behaviors must be utilized when communicating, handling, or transmitting protected health information (PHI).
 
Volunteer: As an Advocate Volunteer, you will be expected to adhere to all policies and protocols for each individual Advocate hospital you are supporting. Failure to do so will result in Memo of Concern and/or possible volunteer termination.